1. Subscription Cancellation: Customers have the option to cancel their subscription at any time. Upon cancellation, the subscription will remain active until the end of the current billing cycle, and no further charges will be incurred.

2. Refund Policy:

   1. Subscription Refunds:
      1. Monthly Subscriptions: Customers who cancel their monthly subscription within the first 7 days of the billing cycle may be eligible for a full refund of the subscription fee.
      2. Annual Subscriptions: Customers who cancel their annual subscription within the first 30 days of the billing cycle may be eligible for a pro-rated refund of the remaining subscription term.
   2. Credit Refunds:
      1. Unused Credits: Customers who have purchased credits for accessing our automated AI pitch deck features may request a refund for any unused credits within 30 days of purchase.
      2. Refund Amount: Refunds for unused credits will be processed based on the original purchase price, less any credits used and applicable processing fees.
   3. Refund Process:
      1. To request a refund, customers must contact our customer support team with their subscription or credit purchase details.
      2. Refunds will be issued to the original payment method used for the purchase within 5-7 business days of approval.
   4. Non-Refundable Items:
      1. Service Fees: Service fees associated with subscription or credit purchases are non-refundable.
      2. Usage Fees: Fees incurred for using our automated AI pitch deck features, including credits used for generating pitch decks, are non-refundable .

3. Exceptions:

   1. Technical Issues: In the event of technical issues or service disruptions that prevent customers from accessing our platform or using our services, we may issue refunds or credits at our discretion.
   2. Violation of Terms: Refunds will not be provided to customers who violate our terms of service or engage in fraudulent activities.
   3. Discretion: We reserve the right to review refund requests on a case-by-case basis and may decline refunds if we determine that the request does not meet our refund criteria.

4. Changes to Policies:

   1. We reserve the right to modify or update our cancellation and refund policies at any time without prior notice
   2. Any changes to our policies will be communicated to customers via email or through updates on our website.

By using our website and purchasing subscriptions or credits, customers agree to abide by the terms outlined in our cancellation and refund policies. For further assistance or inquiries regarding cancellations or refunds, customers can reach out to our customer support team.